What is a Predictive Auto Dialer and how does it work?

A Predictive Auto Dialer is an outbound calling system which automatically dials from a predefined list of contact numbers. Also like other types of autodialers, predictive dialers call numbers automatically and help agents filter for busy signals, unanswered calls, voicemail and disconnected calls.

So what are the benefits of Predictive Auto Dialer? Predictive Auto Dialer’s capability to predict the moment when the human agents will be available to talk. Also one more important feature of Predictive Auto Dialer is that it can dial multiple numbers at the same time. The aim is to call the right numbers at the right time so that agents are utilized upto maximum level.

Predictive Auto Dialers are in the market since many years. IQ Infotech offers Predictive Auto Dialer Software which is cloud based. Our Hosted dialers are liked by so many companies because they don’t require initial capital investment and also reduce the costs in the company. Our Predictive Auto Dialer can even integrate with existing CRMs and software in your company.

How Predictive Auto Dialer Works?

Predictive Auto Dialer automatically predicts when agents are free to take the next call and then dial the contact number without agent manually has to dial the number. IQ Infotech’s Predictive Auto Dialer is based on smart algorithm which predicts the exact time when the agent will finish a call and then dials next number. When This actually saves lots of Agent’s time. Manually dialing a number can take 40 seconds and out of 3 or 4 calls only 1 call is generally answered. Hence Predictive Auto dialers can calculate the average length of a call and average number of dialing to make a connection and then it can optimize the dialing for agents to help them move from one call to next easily and effortlessly.

Benefits of Predictive Auto Dialers

Predictive Auto Dialers are used in market research, telemarketing, customer service, debt collection. Also when doing telemarketing to increase sales predictive auto dialers can maximize the time the agents spend on phone to maximize the opportunities for sales.
Predictive Auto Dialers are very effective and when we talk about phone utilization. Research shows that Predictive Dialers can improve the agent productivity upto 3-4 times. They have seen to increase agent utilization from 15 minutes to 45 minutes per hour.