What are the features and advantages of VICIdial Call Center Solution?

VICIdial is a Software that is created in order to interact with Asterisk Open Source IP PBX Phone System to enable it to function as an inbound / outbound Call Center Solution with inbound email support. VICIdial Scripts and programs are written in PERL and PHP and uses MySQL as its database server, Apache / Httpd Server for its front end web interface and Linux as its operating system.

VICIdial is open source and has been developed by vicidial group lead by Matt Florel.

IQ Infotech is a leader in providing VICIdial Solutions and we have already implemented it in large number of call centers around the world.

Some of the key features offered by IQ Infotech’s VICIdial Call Center Solutions are as follows:

• It don’t have any hidden fees
• It can be Scaled to hundreds of logged in agents
• 99.9% uptime guarantee by IQ Infotech
• Includes No long term contracts
• Includes initial setup support for VICIdial and 24*7 free technical support
• Dedicated dialing server(s)
• Inbuit call recording
• All advanced and basic features available by default
• Inbound, Outbound and Blended call handling
• Guaranteed up to 25 logged in outbound agents at 3:1 ratio per server
• Additional servers can be added to increase the number of logged in agents
• Three-way calling within the agent application
• We provide Scheduled callbacks: Agent-Only and anyone
• You can configure IVRs and voicemail boxes through Web based application online
• Outbound agent-controlled, broadcast and predictive dialing
• Unlimited campaigns, lists, IVRs, phone accounts, voicemail boxes and user accounts
• Can be enabled to have recordings automatically transferred to an external FTP site
• Can be enabled to have agents operate from almost any internet connected computer
• All hosted settings and configuration are transferable to a customer-owned Vicidial system
• web server and database included
• CRM Integration
• Advanced Reporting & Live Dashboards

Now we will be discussing some of the advantages of using VICIdial:

Open Source:
VICIdial is an open source software therefore it can be freely downloaded and customized according to your needs.

Other required software are also open source:
There are many software which are required along with VICIdial like Linux Operating System, Asterisk IP PBX, Apache Web server, Perl and PHP which all are open source hence they all can be downloaded and installed freely. Therefore you will not have to invest in any software to install VICIdial.

Reliable Operating System
Linux Operating System which is needed to install VICIdial is a very reliable server platform. There are millions or stable server installations that are using Linux all over the world.

VICIdial uses SIP and IAX2 clients which mean you can use any soft or hardphone that is compatible with IAX2 or SIP.

It is possible to have an all linux setup for the Agent Workstations using x-lite for linux and twinklephone for linux, this means that you don’t need to buy Windows Licenses per agent workstation which translate into huge saving for your company. On the other hand Linux Operating systems are not prone to viruses for windows operating systems, so you won’t be buying again antivirus software which means another big huge savings for your company.

IQ Infotech has a dedicated team of VICIdial developers and technical support. For any kind of VICIdial related query just contact us.