Each company wants to satisfy their customers by ensuring they are forwarded in the right direction when they call the company number. Also it helps in ensuring that the contact center staff won’t waste their precious time on repeated and trivial matters or less specific queries and they spend their time in answering important questions which can benefit your business.
If you implement Interactive Voice Response (IVR) System at your call center then it will reduce lot of time which your customers spend in Call Queues and removes the need of human assistance day and night. IVR are becoming very popular for businesses which need streamlined payment process and also popular in other uses also like:
Balance Enquiries
If you add IVR then your customers can easily access their credit card information, banking transaction information, bill enquiry. They can do that day and night and without any human assistance although you can provide an option if the staff help is required.
Appointments
If you want to send information about a booked appointment then send text message and include your IVR number if you want to give option to modify, cancel, book etc.
Technical Support and Help Desk Enquiries
You can give IVR number to your customer for technical support and help desk services when they will call that number they will get series of options to solve their issue, if needed call can be directed to the right department or agent.
Feedback and Satisfaction surveys
You can give your customers simple way for providing feedback by giving them IVR number. In this service customers can give their feedback without interacting with any human operator therefore can give honest answers.
Event Promotions
You can allow your customers or fans to register for events from time to time using inbound IVR.
Renewals
Using Inbound IVR you can inform the members or customers for the renewal of their memberships.
You can easily automate the above action by using simple text messages or publicize your dedicated IVR number on your website or newspapers to see inbound contact from your customers coming.
IQ Infotech is a dedicated provider of inbound IVR solutions. If you want to use inbound IVR Solutions to expand your business and improve your communication and marketing efforts then call us now.
Advantages of Inbound Digital IVR:
Caller ID Detection
Generally Caller ID detection takes at least one ring and most of the time it takes 2 rings. So IVR picks a call after two or three rings. In digital IVR caller id detection is faster and accurate and IVR can pick calls quickly hence increases customer satisfaction.
Dialled Number Identification
For IVR application DNI is important as it helps in dynamic call flow based on DNI.
Reliability
Digital IVR are very reliable as compared to analog ones.
Scalability
Digital IVR Systems are easy to scale up. We provide reliable, scalable, feature rich IVR systems for cloud telephony service or large call centers.
IQ Infotech provides high quality Inbound IVR Solutions and Services. Hence if you are looking for ways how to automate some of your tasks and provide your customers best customer service then you can contact IQ Infotech and implement our Inbound IVR Solutions and see the difference yourself.
