How Hosted Virtual Call Center Provides Real-time Business Intelligence

IQ Infotech is a premium provider of Hosted Virtual Call Center Solutions which provides Real-time Business Intelligence. We have been providing and have implemented these Hosted Virtual Call Center solutions to so many of our clients all over the world which have witnessed huge success in their business afterwards our implementation. Our Hosted Virtual Call Center Solutions provides your contact center managers much more control and very deep insight into our business operations. IP Cloud based call center solutions provides very high control and benefits to your Contact Center Business which cannot be achieved using the traditional and boring onsite equipment and phone systems.

• IQ Infotech provides Hosted Virtual Call Center Solutions in which your agents will get all the features that makes their work much easier and also increases their efficiency and productivity.
• The administrators and managers gets all the benefits of IQ Infotech’s award winning cloud solution, much lower telecommunication costs, lesser monthly cost, no upgrades or maintenance fees, new features are adding continuously, scalability and much more.

The administrators will also get the unparalleled control and visibility into their virtual call center system through Reporting, Call Recording, Online dashboard and many admin tools for better management.

Our Hosted Virtual Call Center empowers you to run and manage multi-location call centers in which your agents can also work from home. Our solution will fulfill all of your unique business requirements and you will get the maximum benefit of cloud. If you will establish a single, cloud based call center you can easily streamline operations and also you can maximize staffing.

Some of the benefits of Hosted Virtual Call Center Solutions:

Lower telecommunication cost

Using Hosted Virtual Call Center Solutions you can significantly reduce traditional telecom expenses and maintenance costs while also removing the need for new equipment and software.

Add more staff anywhere in the world

Using our Hosted Virtual Call Center Solutions you can streamline your operations into a single system with multiple locations worldwide.

Flexible

Using our Solutions you can easily distribute your call center resources simply and effectively whether your agents are in the office, working from home, in the park, in hotel or travelling.

Scalable

Using our Solutions you can easily increase and decreases costs as per the season and as per your new requirements and grow exponentially. We support unexpected high peak seasons with limitless call capacity.

Reliability and Failover Routing

We provide very high level of reliability of services with failover routing so that when a network or server fails we routes your calls through another network or server. Thus you will never lose any business opportunity.

Security

We offer world class high level of security features for your Hosted Virtual Call Center. At no point of time safety and security of your data and information is compromised at our servers.

Business Rich Features

We offer so many basic and advanced features with your Hosted Virtual Call Center like Call recording, IVR, Call Queue, Call Barging, Music on Hold, and Voicemail to Email etc.

Setup options

If you opt for our Solutions then you use and pay for only the features you choose while your agents will be using familiar highly interactive user interface – PC, handset or both.

Centralized Management and Control

You can easily manage and monitor calls, reroute them with a click of the mouse or from Smartphone. Administrators can control over all activity using settings which they can easily configure as per the needs.

Integrate with popular CRMs/API

Our solutions can easily integrate with your existing CRMs/API and can give powerful software to manage and satisfy your customers and grow exponentially.

IQ Infotech has a specialized team of research engineers, developers and technical support executives which can fulfill all of your requirements regarding how Hosted Virtual Call Center can bring Real-time business Intelligence within your organization.