IQ Infotech is famous for its high quality Virtual Call Center Solutions. Due to its inhouse research and development team it manages to sell high quality and most reliable Virtual Call Center Solutions at a fraction of the price at which others are offering. Therefore so many companies around the world have opted for Virtual Call Center Solutions to manage and streamline their business and operations. Research says that currently more then 50—60% of the fortune 1000 companies are using Virtual Contact Center to streamline and manage their business. Virtual Call Center Solutions are being used in all sectors of industry due to its tremendous benefits, some of which we are discussing here
Cost is Reduced
Generally the traditional call centers need lots of the hardware and software and IT staff to manage their call center business which requires heavy investment. But with the advent of VoIP and Virtual Call Center Technology scenario has changed considerably. IQ Infotech is a virtual call center provider which can manage all of your call center tasks by connecting all of your staff and customers through a VoIP powered and hosted Call Center Solution. Upgrading is also done by us from time to time without any hassle for you. Our data centers are very reliable and up to date. Hence you don’t need to spend on any expensive hardware initially or upgrades in future.
Easily Add agents at any remote location
If you are running a call center and host all of your agents and staff at one location only then it can become very inconvenient and expensive after certain period of time and when you need to grow your staff. Each agent you add into your office need expensive office space plus expensive hardware to begin with. But if you opt for Virtual Call Center Solution by IQ Infotech then most of the problems of all employees at one office are eliminated as our Virtual Call Center Solution allows you to add remote agents anywhere in the world in different geo locations. You can also add talented home based agents with very less or no operational cost involved.
Increased Flexibility
Virtual Call Center Solution provided by IQ Infotech can be easily customized as per the size and requirements of the call center which is implementing it. Whether you have 25 agents or 250 agents, our Virtual Call Center works well in each situation. Our Virtual Call Center Solution is highly customizable for the new requirements of the call center when it grows bigger.
High Levels of Security and Reliability
Security of data and reliability of the call center system has become a key issue since recent few years. Not only Call Center but other business houses also have to keep and maintain large amount of crucial data amid tight security measures. But this process can be quite expensive for the companies and call center. Therefore more and more call centers and companies are opting for the Virtual Call Center Solution in which the data is stored safely in the cloud data servers which offers foolproof security and reliability of your data and solution.
Enhanced Efficiency and Productivity
IQ Infotech’s Virtual Call Center Solutions comes with many advanced features which are missing in traditional call centers. Therefore the efficiency and productivity in Virtual Call Center Solutions gets boosted a lot. Our Virtual Call Center Solution has very simple but powerful user interface. The web based admin tool has options for IVR, real time monitoring, skill based routing, day of time routing, call barge, call recording etc.
Satisfaction level of Employees as well as Customers gets a major jump
Research says that most of the customers are ready to pay more if they get a better customer service. Also so many of the customers go to competitors if they didn’t get the good customer service. IQ Infotech’s Virtual Call Center Solution comes with lots of advanced features and tools including Predictive Auto Dialer etc which enhances the satisfaction levels of employees as well as the customers.
Best part of IQ Infotech Virtual Call Center is that you will get 24*7 Full and Free Technical Support. Hence if you are a call center whether big or small and want to compete with the world now then deploy IQ Infotech Virtual Call Center Solutions and gets a major revamp and boost in your business and operations.
