Hosted Advanced IVR

Designed with you in mind, this is the only scalable and modular solution you will ever need.

IQ Infotech offers secure, scalable, reliable and hosted IVR in the cloud.

IQ Infotech interactive voice response solution for BPOs and call centers is the outcome of intensive research and understanding of user requirements as well as integration of cutting edge technologies. Our Hosted IVR solution is advanced and automatically handles routine functions intelligently, delivering highest levels of customer satisfaction. This directly translates to improved productivity and efficiency as well as revenue generation.

Scalable and modular, our IVR solution can fit your current operations and then grow with you. We guarantee uptime and 24×7 support in a feature rich package that handles high call volumes, reduces costs and helps prioritize calls in a variety of ongoing projects. Customers can choose hosted, on premise or hybrid deployments suites with real time monitoring, analytics and reporting. When you opt for hostel model, you do not invest heavily upfront and are free of maintenance worries while you can ramp up or ramp down services according to needs. Fully fail safe and with inbuilt redundancy, our advanced IVR is the perfectly affordable solution you will ever need.

Now you can easily build and deploy your own cloud-based IVRs in few minutes.

IQ Infotech’s Hosted IVR (Interactive Voice Response) software solutions streamline all of the Call Centers operations like marketing, sales and technical support teams so that they can easily build and update their own cloud based IVR systems in few minutes. It can work with any phone. IVR phone menus are generally used for routing callers to appropriate department, conducting feedbacks, answering repetitive questions and guiding the callers etc.

Features of Hosted IVR:

• Quick Setup for Hosted IVR : IQ Infotech’s Hosted IVR is very quick to setup and start using internet.
• Online Web based Admin Portal : Can be configured online through web based admin portal.
• Custom IVR Templates : Custom IVR Templates can save your time.
• Intelligent and Skill based Call Routing : Can customize inbound IVRs to route callers.
• Real Time IVR Analysis and Reporting : Web based online reports to monitor performance of IVR in real time.
• Integration of Hosted IVR with your existing CRMs, API : Integrate your Hosted IVR with your existing CRMs or API.