Technical HelpDesk Services

Professional Technical Helpdesk Services & Solutions.

IQ InfoTech provides the most superior IT helpdesk services with professional approach. We have a team of technical experts which is always available to implement quick solutions. Through various resources like emails, phone calls, live chats, etc. we focus on delivering the best outcomes. With immense knowledge & years of experience in industry, we look for perfect way-outs.

Certified technicians for quick support solutions
24/7 unlimited technical solutions
Most Secure remote access to customer’s device
Powerful Analytical & Monitoring Tools
Complete tracking of the issue-solving operations
Complete transparency with the clients & customers

Specialized Helpdesk Solutions Anytime

We provide the leverage to utilize our communication systems for bringing immense productivity and making your business better than ever. Our support team is always available to deliver instant resolutions through service desk outsourcing on the basis of queries.

Personalized Helpdesk Services

Our services can be personalized according to your campaigns for better customer engagement.
Professional IT Support

We have a team of professionals that are well aware of all the technical issues regarding any software/hardware

Quick Initial Response Time

With our reliable modes of communication, our team replies quickly without any lag in the services
100% Customer Satisfaction

Our clients & customers always remain satisfied with quality support and services with superior approach

Being a leading IT helpdesk outsourcing company, IQ InfoTech is well-oriented towards quality services. With advanced monitoring tools and performance metrics, companies keep track of their performance throughout the day. We are much more than just a technical support services provider, but we also believe in great relations with the prospective clients.

Designed to provide superior technical support services from a customer perspective, our technical help desk assures prompt responses and immediate resolution of all issues of customers in the smoothest possible way. This translates to marked difference in brand image. Whatever your product, whether it is related to hardware, software, consumer or industrial we assure competence in handling even the most intricate issues and with a friendly yet professional approach, handle resolution of technical issues.

This is backed by our data analytics to help you refine products and service offerings assuring continuing customer loyalty and greater reach in a competitive environment.

Here at IQ Infotech we understand all that is involved in technical support outsourcing and take care of your primary focus points: reducing costs while delivering absolute customer satisfaction by being available 24×7, 365 days a year. We implement phone support, online chat support, social media contact facility and email support processes in our technical helpdesk solutions. The package includes end to end services including diagnosis and resolution, billing, escalation, data logging and reporting while incorporating upselling and cross-selling activities at the same time.

Technical support (Level 1)

Technical Helpdesk Services are very important in developing and maintaining strong customer satisfaction. Now in this dynamic environment companies needs to transform their technical support operation into high performance system. Our technical support team is highly trained and experienced. We provide excellent technical helpdesk services for customers and we manage following processes:

Call logging, Information gathering, Verification, Providing technical support solutions, Call escalation.

Technical Support (Level 2)

We provide single point resolution to all of your queries on calls. We have an expert technical Support team to help our clients at many levels. In level 2 we provide following services:

Problem diagnosis, Problem identification, Providing guidance, Troubleshooting, Escalation management, Updating database.

Remote Support

Installing software on System/Remote Servers.
Remote administration of System/Servers and Securing PC/Server.

Announcements

Your Complete Phone System - In The Cloud.
IQ Infotech PBX provides an affordable, yet simple solution for business communications. With IQ Infotech PBX, you enjoy the same phones, features and quality as a sophisticated big-business phone systems, without the big-business cost...
IQ Infotech Cloud Contact Center
Inbound | Outbound | Blended Complete contact center platform with Multi-channel ACD (Voice, Email, SMS, Social Media), IVR, Dialer, Quality Monitoring, Interaction Intelligence and more..Start your contact center in 30 minutes, with Zero Capex and No Hardware/Software installation..
Voice Broadcasting System - IQ Infotech
We’re very excited to announce the launch of Voice Broadcasting System with IQ Infotech, an advanced systems include telephony boards or software in a platform. What sets IQ Infotech's Voice Broadcasting Platform apart from other companies, you ask? We answer!
Your Complete Phone System - In The Cloud
IQ Infotech PBX provides an affordable, yet simple solution for business communications. With IQ Infotech PBX, you enjoy the same phones, features and quality as a sophisticated big-business phone systems, without the big-business cost...
IQ Infotech Cloud Contact Center
Inbound | Outbound | Blended Complete contact center platform with Multi-channel ACD (Voice, Email, SMS, Social Media), IVR, Dialer, Quality Monitoring, Interaction Intelligence and more..Start your contact center in 30 minutes, with Zero Capex and No Hardware/Software installation..
Automated Phone Surveys and Polls
Our voice broadcasting application allows you to record or upload an audio file (your own voice perhaps) and then have it automatically transmitted over phone lines to a list of contacts that you provide. You can be used for making reminder calls for debt collections, sending alerts and notifications, lead generation and telemarketing, mass customer surveys, feedback calling, political campaigns and many more other such processes. To know more about call us...