Contact Center Suite

Offering the fully-integrated solutions with customer-oriented approach.

Our contact center solutions are highly simplified and enhanced with the latest technologies. By providing resolutions to the queries quickly, our solutions can build-up a quality customer interaction. Our solutions have flexible features that can be upgraded seamlessly, without requiring additional assets.

IQ InfoTech offers the best integrated call center CRM suite with superior features and tools to monitor calls and other operations. These solutions have ease of access and flexible to integrated with other technologies like VoIP and Cloud.

Automated Ticketing Systems

Personalize your ticket system, from generation to modification for better automation
Omni-channel Solutions

One-stop solutions for all your call center needs, with better interaction and reporting automated tools

Business communication is a very important aspect for organizations that wants to develop better customer relations. With our highly reliable contact center suite, you will experience game-changing business outcomes for your organization. Just contact us anytime and convey your requirements. We will install these solutions without any lag/delay in our services.

Core benefits of our Contact Center Suite for Call Center

Availing the best cloud-based platform to upgrade your business communication and customer interaction processes
End-to-end technical support solutions throughout the collaboration with the clients and customers

Gain customers/clients loyalty through superior quality services and enhance business reputation in the target markets
Our business communication model is very flexible to scale according to the business expansion
Increase your business reach from SMEs to large-scale businesses and establish a strong reputation in the markets
Drive more opportunities through integrated business applications, connected with unified communication and other applications

IQ Infotech provides Integrated Call Center CRM Suite to help your business.

The Contact Center Suite for Call Center which we provide is best in terms of quality and price. IQ Infotech is that type of Contact Center Suite Provider which can increase your efficiency and productivity within your contact center.

Features of Contact Center Suite for Call Center:

Low investment, no hardware investment – Setup your call center in few minutes.
Hosted and Virtual – As your Contact Center Solution is hosted in cloud based servers hence higher reliability of service.
Predictive Dialer to automate and quicken the outbound call process.
Provide unlimited concurrent calls both inbound as well as outbound.
Skill based Routing using IVR so that call is answered by appropriate agent from appropriate department.

IQ Infotech offers Contact Center Suite, a full function, full featured solution that gives call centers a leading competitive edge in delivering finest services.

IQ Infotech is Contact Center Suite provider which provides the suite which includes:-

Computer Telephone Integration, Dialer Routing, Prioritization, Hot Desking, Queue Overflow, Supervisory Alerts, Call and Agent Activity Records, Channel Interaction, Multiwave Campaigns, Real time Reports.

In addition, users have access to call list management and switch between sessions effortlessly. All of these are available through an easy to use responsive browser interface dashboard.

Designed with user in mind the Contact Center Suite is the outcome of years of intensive inputs and constant refinements based on feedbacks.

As such it is feature rich, highly functional, easy to use, free of glitches and capable of handling any loads to handle any volume workflows.

In addition, the suite can be plugged into ERP or CRM Solutions seamlessly to enhance productivity and give Call Centers answers to every query and total monitoring control of all that is happening. Scalable, modular and flexible, customization is a key feature of our offering priced affordably and backed by our services, 24×7.

Announcements

Your Complete Phone System - In The Cloud.
IQ Infotech PBX provides an affordable, yet simple solution for business communications. With IQ Infotech PBX, you enjoy the same phones, features and quality as a sophisticated big-business phone systems, without the big-business cost...
IQ Infotech Cloud Contact Center
Inbound | Outbound | Blended Complete contact center platform with Multi-channel ACD (Voice, Email, SMS, Social Media), IVR, Dialer, Quality Monitoring, Interaction Intelligence and more..Start your contact center in 30 minutes, with Zero Capex and No Hardware/Software installation..
Voice Broadcasting System - IQ Infotech
We’re very excited to announce the launch of Voice Broadcasting System with IQ Infotech, an advanced systems include telephony boards or software in a platform. What sets IQ Infotech's Voice Broadcasting Platform apart from other companies, you ask? We answer!
Your Complete Phone System - In The Cloud
IQ Infotech PBX provides an affordable, yet simple solution for business communications. With IQ Infotech PBX, you enjoy the same phones, features and quality as a sophisticated big-business phone systems, without the big-business cost...
IQ Infotech Cloud Contact Center
Inbound | Outbound | Blended Complete contact center platform with Multi-channel ACD (Voice, Email, SMS, Social Media), IVR, Dialer, Quality Monitoring, Interaction Intelligence and more..Start your contact center in 30 minutes, with Zero Capex and No Hardware/Software installation..
Automated Phone Surveys and Polls
Our voice broadcasting application allows you to record or upload an audio file (your own voice perhaps) and then have it automatically transmitted over phone lines to a list of contacts that you provide. You can be used for making reminder calls for debt collections, sending alerts and notifications, lead generation and telemarketing, mass customer surveys, feedback calling, political campaigns and many more other such processes. To know more about call us...